AI Chatbots & Intelligent Assistants
Help customers and teams find answers with an assistant that uses approved documentation and hands over cases that need a person.
- Who it is for
- SMEs and large businesses with a specific need in this area.
- What we deliver
- Integration with internal documentation · Intelligent human handoff · Multichannel (web, WhatsApp, Slack) · Conversation analytics
- What we need
- A responsible contact, process examples and authorized access to the necessary tools and data.
- Service boundaries
- Integrations require compatibility and permission checks. Critical decisions need supervision; results are measured against a baseline.
Customer support overwhelmed
- ·Repetitive tickets consume team time
- ·Slow responses outside business hours
- ·Inconsistent information between agents
Answers from your documents
We connect the assistant to selected documentation, define the questions it can handle, test its replies and agree when to hand over to your team.
- Integration with internal documentation
- Intelligent human handoff
- Multichannel (web, WhatsApp, Slack)
- Conversation analytics
What it can bring to your business
Team capacity
Spend less time on repeated questions.
Access to information
Make selected documentation easier to consult.
Tested answers
Evaluate quality with examples from your business.
Coordinated support
Hand over to a person when the case requires it.
Integrates with your tools
We assess how to connect the tools you already use and the permissions or changes each integration requires.
WhatsApp Business API
Official enterprise-scale support integrated with AI assistants and automation flows.
Slack & MS Teams
AI assistants integrated directly into your internal communication channels.
Your Sales CRM
Automatic synchronization of leads, contacts, and deals with HubSpot, Salesforce, Zoho, etc.
Zendesk & Intercom
Intelligent handoff to human agents and automated support ticket logging.
Web Chat Widget
Premium, custom chat bubble integrated natively into your website.
Frequently asked questions
Can the bot understand documents in Spanish and Catalan?+
Yes. Our RAG systems work in multiple languages including Spanish, Catalan and English.
What happens if the bot doesn't know the answer?+
We define when to ask for more information or hand over a question. We test these cases before launch and review replies during use.
How long does it take to implement a chatbot?+
Scope, timelines and results are validated through a test and agreed for each project.
Ready to implement ai chatbots & intelligent assistants in your business?
Free 30-minute introductory conversation. Tell us what you need and we will assess the next step.
Talk to Innovatec